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• Real Time Chat - Provide live chat communication interaction between website customer support operators and website visitors in real time.
• Handle Multiple Visitors Simultaneously - Facilitates operators to interact with multiple visitors at the same time.
• Operator-Operator Chat - Allows operator to chat with other operator to resolve customer queries in less time.
• Chat Transfer - Ongoing chat sessions can be transferred from one executive to other along with complete details of previous conversation.
• Sound and Visual Alerts - Visual and sound alerts notify support executive whenever customer request for chat.
• Offline Message Support - Visitors can send offline messages if operator is offline or not available.
• E-mail Chat details - Operators can send complete chat transcripts on specified e-mail address.
• Preview Visitor Typing Text - Operators can view everything visitor types in chat window before sending it.
• Block IP address - Facilitates support executive to block IP address of selected customers.
• Backup and Restore Chats - Provide backup of detailed chat history for later viewing.
• Canned Messages - Support executive are provided to send saved (canned) messages to quickly assist the visitors.
• Push URL’s - Website support agents can push url’s during ongoing chat process to provide useful information about company’s products.
• Visitor Details - Provide visitor name, company name and other similar customer details.

Minimum system requirements

Your web hosting should support .NET 2.0 or higher and MS SQL Database.

• Processor – Pentium class or equivalent processor
• Memory – 512MB RAM
• Free Disk Space – 15MB
• Environment – Microsoft .Net Framework 2.0 or above

Download Free Trial

Download 30 day’s free trial of Live Chat Software to understand features and functionalities of software. After satisfying, you can buy the software from the following purchase options below.